TRANSFORMASI LAYANAN PERPUSTAKAAN BERBASIS MEDIA SOSIAL DALAM MEMENUHI KEBUTUHAN INFORMASI KELOMPOK MILENIALS

Abstract

The development of information technology has greatly affected people's lives. This can be seen with the
use of gadgets that cannot be separated from one's activities in daily life. In addition, one of the other
characteristics is the emergence of new media platforms in the community, namely social media
platforms. In this regard, the library must always exist in a society that is always dynamic, so that library
institutions follow developments around them and are able to transform services according to the needs
of the community, especially the millennial group. implementing social media-based library services.
This paper tries to discuss about the transformation of social media-based services. The method used is
library research method. From the results of the study, it is known that the transformation of library
services based on social media is something that must be done in an effort to meet the information
needs of the community, especially people from the millennial group. This is because social media has
several characteristics such as networking, information, interaction, dissemination and entertainment
elements that are in line with the expectations of the millennial group.